All orders are shipped from our central warehouse location in St Louis.
Shipping to the west of Colorado coming soon!
Shipping and Packaging Information
Due to its perishable nature, all food is carefully packaged and frozen, or packed with dry ice or frozen gel packs.
All orders are shipped through UPS or FedEx.
Perishable items cannot be shipped over a weekend and cannot be delivered on Sunday, Monday or on the following major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
Orders cannot be shipped to a PO Box or to a military post office.
To ensure your full enjoyment of this delicious food, it is very important when ordering that you are aware of the shipping schedules, practices and policies of each of the carriers (UPS and FedEx).
Please note that due to the perishable nature of our products, we do not accept order cancellations or returns. All sales are final and we strongly recommend that customers review all the details of their order prior to placing it.
How Are the products Packaged?
Items are prepared fresh and quickly frozen then packaged in ship-worthy materials.
Individually packaged items are placed into a shipping container together with cooling agents such as dry ice or frozen gel packs and other packaging materials. Then shipped.
When are orders shipped and delivered?
Frozen orders are shipped out Monday through Wednesday for same-week delivery so that frozen packages will not sit over a weekend.
If you place your order after 10 am on Wednesday your order will ship on the following Monday.
Once your order has shipped, you will receive a ship notification email with a tracking number for each package in your order. When your order has been delivered, you will also receive a delivery notification email.
What shipping methods are used?
We ship via UPS or FedEx. The shipping services that are available depend on delivery address, and the “max allowable transit time”. All of our items have a max allowable transit time.
Does someone have to be present to accept delivery of a shipment?
No. A signature is not required, but because all of our items are perishable, orders should should not be left outside.
If you plan to be away for the day of delivery, it is the customer’s responsibility to arrange for someone to pick up the package and freeze or refrigerate the items as required.
Please be advised that GeeFree cannot be responsible for refunds or replacements of orders with incomplete or invalid addresses, or sent to recipients who are not available to accept packages on the delivery date.
What should I do if I have a problem with my order?
Our highest priority is sharing with you our passion for our foods of incomparable quality and taste and providing you with a delightful dining experience from “soup to nuts!” If you have a problem placing an order or receiving a shipment please contact us immediately by sending an email to: firstname.lastname@example.org or by calling 877-656- 9417, Customer Service representatives are available via phone 24/7.
Please note that due to the perishable nature of our products, we do not accept order cancellations or returns
All sales are final and we strongly recommend that customers review all the details of their order prior to placing it.